ORLANDO -- Providing more efficient, better and broader services is the central MRO theme from various OEMs and maintainers today here at the National Business Aviation Association. For instance, BizJet, a Lufthansa Technik company, announced at 2 pm that it formed a support network of five maintenance facilities in the U.S. that will support its customers. Services will include things like fixing operator squawks, light maintenance and warranty work.
Honeywell announced the Zing Intelligent Monitoring network, which is a new portfolio of services that will provide a path for consolidating aircraft data uploads and downloads. The first Zing service is TFE731 engine remote diagnostics, which involves installing a wireless gateway LRU on a Hawker 800 XP, which will transmit information from the DEEC to speed the process of diagnostics and maintenance.
Embraer is greatly expanding its customer support and services, from aircraft service packages to a training joint venture with CAE, to greater parts distribution and maintenance tracking services.
Gulfstream, too, is expanding its services -- the biggest initiative of which is building a new 600,000 square foot service center on 77 acres. It has 21 parts warehouses worldwide to get spares closer to customers, and it continues to use its product support aircraft, which has flown 1,200 missions in 3.5 years. Gulfstream also stressed it provides maintenance and modification work on both Gulfstream aircraft and "non-Gulfstream" aircraft, including STC work.
Dassault has doubled warranties on parts and dropped prices -- including offering guaranteed best prices. It also is investing in remote support and will preposition more parts and tooling worldwide in the next five months.
--By Lee Ann Tegtmeier
Comments