Today's guest is Henry Harteveldt, vice president and principal analyst for airline and travel research at Forrester. Airlines have been introducing fees at a fast and furious pace in the wake of skyrocketing fuel prices. Henry and I discuss whether these charges are needed, what the airlines should really focus on to shore up the bottom line and which carriers are doing things the right way. You can click here to listen to the 13:38-minute Podcast of my interview with Harteveldt.
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